Shipping policy

We ship within the United States only. We do not ship internationally or to P.O., APO, FPO or DPO boxes.

Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding major US holidays). Orders placed on weekends begin processing the next business day.

Delivery: Most orders arrive within 3–7 business days after processing.

Sets ship in separate boxes: Each piece in a set (for example, the bed, chair and light) ships separately, often from different warehouses. Boxes may arrive on different days and from different carriers, and packages may show a third-party shipper's name. We email a tracking number for every box.

Damaged, missing or wrong items: If anything arrives damaged, is missing, or isn't what you ordered, email us at info@luxglamco.com within 48 hours of delivery with your order number and photos of the item and the box. We'll review it and arrange a replacement or refund for the affected item. You don't need to file a claim with the carrier yourself.

Address issues: Please double-check your shipping address. Orders cancelled because of an undeliverable address will be refunded minus a 3% restocking fee.